Entrepreneur Author Gives Poor Local Search Advice

The Spring 2009 issue of Entrepreneur Startups features an article written by Kim T. Gordon called Big Results on a Small Budget. The focus of the short article is in providing small business owners with four marketing suggestions that are tailored to those on a tight budget.

While I was certainly happy to see search marketing involved, I don’t much agree with Kim’s suggestion:

Use local paid search. When your prospects search online, who will they find first, you or your competitors? The best way to guarantee your company appearing at or near the top of search results is through pay-per-click advertising. Being at the top of the page is critical to getting noticed, as most searchers rarely go past the first page of results. And the good news is that local paid search is often quite affordable and is readily available through Google, Yahoo and other search engines.

Paid search is an affordable option for those looking to drum up business. If you’re on a tight budget though, why not look at spending no money to capture that same audience?

I often fear that too many all in one marketing types simply suggest paid search because it’s effective before giving other forms of search a solid look. As enhanced listings mature and search engines’ users adapt their patterns to use these universal results – more free opportunities for listings appear.

If you were to perform a search on a major engine for any keyword phrase that combines geographical modifiers alongside a product or service name – you’re likely to see something like the Google OneBox results. It’s that familiar map with nice red icons that plot the nearest vendors that provide exactly what you’re after.

Best of all – Few businesses are out there taking the time to claim and enhance these free listings. That leaves you with some great opportunities to to clean up without spending a dime on search referrals.

My other issue with the author’s suggestion of local paid search is that she emphasizes reaching your targeted audience. Going into any paid search marketing campaign blindly will cost you far more than necessary. Paid search campaigns are optimized over time by evaluating clickthroughs, conversion rates and so on. You can’t afford the luxury of buying that information when you’re truly on a tigh budget.

Now, to the author’s credit, advertising in Google’s Local search results is certainly affordable. In my experience the analytical data for these campaigns suggest that having a unique icon on the map along with a more enhanced business profile will instigate more productive clickthroughs.

My last gripe is that no one reading the referenced article would ever know that such a search advertising product even exists. Furthermore, even basic local listings can be pushed offline and result in your customers generating favorable reviews, relying on Google for coupons, and ultimately generating more free business opportunities for you.

I’ve already gone through how to make the most of your local search profiles on Google in an old article on Search Engine Journal. If you’re interested, please check that out along with David Mihm’s local search ranking factors research.

I’m not against renting space. I just don’t understand why you’d want to rent space you could own for free.

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Ranting on Criticism, Innovation, Ethics and Conversation

Criticism and innovation are nothing new to our small, opinionated and fiery industry. If you’re not truly  passionate about search, you’re not going to make it in this space. At least not long.

I was reminded of how passionate I can become when I was speaking Monday night. I said a few things that in may have rubbed people the wrong way. While my first inclination was to apologize – I opted not to.

That’s because ethical practices are becoming more important to me. There’s no excuse for search marketers to continually trick, game or mislead resources in the industry for the sake of being successful.

You either know your shit, or you don’t.

I will admit that I don’t know much. I wield findings, opinions and assumptions based on my 9 years in the space when challenged and often hope to be countered. I love that conversation because it’s engaging, fruitful and in many cases, eye opening.

We’re all learning. We’re all trying to be innovative. It’s that drive to become better that creates the competitiveness and passion that we all find inside of us. I just tend to be really, really competitive.

Sadly though, criticism often gets tossed aside in fear of it really being constructive. That’s what happened Monday night. We as early adopters of this marketing vertical need to get past that. We all deserve to be in the mindset where we can share thoughts and opinions constructively.

In the situation I mentioned above, an attendee of the event said that he and colleagues were frequently adding multiple, positive reviews to their clients’ businesses in Google Local, Yelp and other resources.

Seriously… What the fuck are you thinking? Local search and the integration of socially contributed information is the foundation for enhanced listings. Maps, images, videos and alternative media are all being served up because it improves the user experience of those performing a search query.

But for your clients, it matters more that they benefit from bogus reviews in an effort to beat out competing sites – even if their products and services are inferior. Please.

Rather than have a conversation in the moment though, this person opted for a defensive track. It’s unfortunate because with the size of the group, we really could’ve had a great time with the topic. I’m not saying that review driven sites can’t be used as part of a marketing plan… Just learn how to do things ethically.

Motivate your client to encourage honest reviews. Help them to become more engaged in online conversations. Don’t take it upon yourself to pollute the legitimate reviews in a vertical or niche because it’s convenient and you can profit from it. It’s just pathetic. You should know better. And it reminds me yet again as to why this industry needs some sort of standards.

The key to this whole thing is innovation. No one in the space will innovate on their own. It takes time, effort and being open minded to truly break through to the next big thing.  But being innovative doesn’t mean you have to game the system with risky or shady practices.

I mean… If you have to cheat the game to compete… Maybe it’s time to play a different game.

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David Mihm’s Local Search Ranking Factors

Back in February I spoke on a panel with Gab Goldenberg and Chris Silver Smith on Local Search and Blended Results. SMX West was a fantastic show – and while I know a lot about local search marketing – I realized that there’s always another angle to view things from.

I chalk that up to being jaded into a routine where I’m working within a specific niche of local search listings. Trends and ranking criteria that I view (and sadly get accustomed to) don’t always apply the same way across all categories and verticals of local search.

At SMX West Matt McGee introduced me to David Mihm. David struck me as a great guy who was eager to learn new ideas… but it was also clear he knew what he was talking about too with the quiet confidence he possessed.

Local Search Ranking Factors, Vol. 1Fast forward from February to June 15th, and David Mihm simply owns local search. Citing “SEOmoz’s biennially-published Search Engine Ranking Factors” and relying on people like Bill Slawski, Mike Blumenthal and seventeen other contributers — Local Search Ranking Factors, Vol. 1 was introduced. (See David’s blog post for his take on the document as well as reader discussion.)

David indicated that:

It is my hope that this study will help small business owners confused by Local Search, or those strapped for time, to prioritize their marketing efforts.

Umm, yeah dude. Success.

There are forty one elements and then six negative listing factors included in David’s guide. All of these are listed in order of importance using the contributors’ collaborative thoughts on each element while being conscious of Yahoo! Local and Google Local.

So, call up Matt McGee and the Semmy judges and hand one over to David now. If you need me, I’ll be sitting at the kids table waiting to get served. Again.

Amazing job David – and thank you for putting thing in perspective. There’s always more to learn, and this guide does an amazing job of documenting everything in play.

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BOTW Local Launches Beta of Local Search & Social Platform

Yesterday I posted a small review of BOTW Local on Search Engine Journal and referenced the Beta launch they announced on June 18th.

BOTW Local Beta
It’s worth recapping here as well because frankly, the system kicks ass when it’s responsive. I’ve noticed a few delays in using the system today, but this is a Beta service right now, so I’m willing to forgive BOTW.

The most important thing here though is that it’s a free resource for those who don’t have a website up and running. In my article I made reference to the fact that there’s only limited markets (Miami, New York, Los Angeles, Houston, Dallas, Chicago and Austin) being fully spidered, right? So, I started little test to see if these pages are ranking yet, but I couldn’t find too much. Still, with the clout that BOTW carries in our space, it should be little to no time at all before these pages are being indexed prominently.

Once that happens, we should assume BOTW Local profiles will become a larger part of reputation management campaigns too. So, get familiar with the system now. You know how early adopters always profit from their engagement and familiarity with social tools.

Oddly, with more than 16 million listings – the service is in beta. It’s scary when you think of just how many establishments there are out there that need to be properly represented. Go get started with their Jump Start program which includes free listings and upgradeable profiles.

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