Google’s Plus Sized Failure

A month ago I was excited about Google+. It represented something new. Something shiny. Attractive. Google had finally created something that people outside of the tech industry could get on board with.

Today, just one month later, the once promising community has become useless to me. It’s just another proverbial flash in the pan on Google’s stove-top.

The only difference is that more than 25 million users have tried their hand at Google+. While impressive in their acceleration towards this scale – there’s little else to celebrate.

Google's Plus Sized FailureOne month ago today I decided to bring my blog back from more than a two year hiatus. The reason I brought it back was quite clear — Google+ had created enough momentum that I couldn’t ignore it. My opinions began to form and I felt compelled enough to publish them for the purpose of initiating some discussions.

My posts then have been pretty direct. I started by sharing Tom Anderson’s words on Facebook’s inherent advantages in the social space. I then followed up by wondering aloud — How would Google+ be monetized? Then, as I forced myself to use Google+ more and more I realized that there were some serious issues.

I then made a (strong) case for Google+ Stream Modifiers and later proved how “power plussers” are killing the vibe.

After all that writing, thought, analysis and discussion, you’d think I’d check in on Google+ regularly, right?

Wrong.

I have to set a calendar item to remind me to check Google+ Notifications.

Ridiculous, right?

This is the monster that Google has created with Google+. It’s almost a perfect clone of Facebook. That alone is laughable considering Google has cried “foul” accusing Microsoft of stealing their search results. The only thing that Google+ hasn’t figured out that Facebook has nailed? Users. Community engagement. Branding. Games. Discussions. Hell, even noisy chatter.

What they have done is alienated early adopters time and time again.

The icing on the cake for me is that Google has gone out of their way not to integrate Google+ with their paying Apps for Domain customers. Rather, they have required those customers to go out and create separate accounts to continue using the Google+ service. So now, rather than getting instant notifications on updates, users have to juggle multiple logins or rely on the annoying amount of email notifications just to stay connected with Google+.

I know I’m not the only one annoyed by all this. I’ve seen many ranting and raving on the issue and Rand Fishkin of SEOmoz has shared his displeasure directly on Google+.

On top of all that the core community and experience in Google+ hasn’t changed at all. The Brogans, Pirillos and Scobles of the world still dominate Streams for all of their followers. Everything “social” about it has become old, stale and cumbersome.

With that in mind, the ball is squarely in Google’s court. What they do from here on out is up to them.

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Ranting on Criticism, Innovation, Ethics and Conversation

Criticism and innovation are nothing new to our small, opinionated and fiery industry. If you’re not truly  passionate about search, you’re not going to make it in this space. At least not long.

I was reminded of how passionate I can become when I was speaking Monday night. I said a few things that in may have rubbed people the wrong way. While my first inclination was to apologize – I opted not to.

That’s because ethical practices are becoming more important to me. There’s no excuse for search marketers to continually trick, game or mislead resources in the industry for the sake of being successful.

You either know your shit, or you don’t.

I will admit that I don’t know much. I wield findings, opinions and assumptions based on my 9 years in the space when challenged and often hope to be countered. I love that conversation because it’s engaging, fruitful and in many cases, eye opening.

We’re all learning. We’re all trying to be innovative. It’s that drive to become better that creates the competitiveness and passion that we all find inside of us. I just tend to be really, really competitive.

Sadly though, criticism often gets tossed aside in fear of it really being constructive. That’s what happened Monday night. We as early adopters of this marketing vertical need to get past that. We all deserve to be in the mindset where we can share thoughts and opinions constructively.

In the situation I mentioned above, an attendee of the event said that he and colleagues were frequently adding multiple, positive reviews to their clients’ businesses in Google Local, Yelp and other resources.

Seriously… What the fuck are you thinking? Local search and the integration of socially contributed information is the foundation for enhanced listings. Maps, images, videos and alternative media are all being served up because it improves the user experience of those performing a search query.

But for your clients, it matters more that they benefit from bogus reviews in an effort to beat out competing sites – even if their products and services are inferior. Please.

Rather than have a conversation in the moment though, this person opted for a defensive track. It’s unfortunate because with the size of the group, we really could’ve had a great time with the topic. I’m not saying that review driven sites can’t be used as part of a marketing plan… Just learn how to do things ethically.

Motivate your client to encourage honest reviews. Help them to become more engaged in online conversations. Don’t take it upon yourself to pollute the legitimate reviews in a vertical or niche because it’s convenient and you can profit from it. It’s just pathetic. You should know better. And it reminds me yet again as to why this industry needs some sort of standards.

The key to this whole thing is innovation. No one in the space will innovate on their own. It takes time, effort and being open minded to truly break through to the next big thing.  But being innovative doesn’t mean you have to game the system with risky or shady practices.

I mean… If you have to cheat the game to compete… Maybe it’s time to play a different game.

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¡Yo quiero SEO! Taco Bell’s Simple SEO Failures

Last night I thought I wanted Taco Bell for dinner. Somehow the gastrointestinal torture was an acceptable trade off for that delicious grade D beef that was cooked about three months ago and frozen before being shipped cross country in warm container trucks.

Not knowing what I wanted though, I went to check their menu online.

Do a search for Taco Bell on Google. Here’s what you’ll see:

Yes, their title tag is “tacobell.com”. Once I saw that, hunger subsided and I immediately began critiquing their web site’s SEO. Or, lack thereof.

Here’s what I didn’t like…

META Keywords: I have to start with this because they actually took the time to edit their META keywords tag, but not their title tag. Some of my favorite phrases in their keywords tag include:

  • Taco fu
  • kung fu
  • games
  • fun games
  • action games
  • food fight
  • outside
  • locations
  • drive thru
  • yum
  • bowls
  • food square
  • big box
  • bun
  • Official site

That’s an unfair start since keyword tags are completely useless… But I had to. Anyone thinking that their site is being optimized for “yum” or “taco fu” needs to be acknowledged.

On Page Content
Non existent. In the eyes of the search engines anyway. Here’s the actual on page text that is available:

Get Flash
logo
Taco Bell requires Flash
It appears that the Flash plugin has not been installed on your computer. This site makes extensive use of this plugin and is required for viewing.
Please download the free plugin by clicking here.
If you feel you have reached this page in error, please click here to continue to the site.
Get Flash
logo
Flash Plugin Not Found
It appears that the Flash plugin has not been installed on your computer. This site makes extensive use of this plugin and is required for viewing.
Please download the free plugin by clicking here.
If you feel you have reached this page in error, please click here to continue to the

If you’re going to use Flash to deliver the majority of your content, include some useful HTML or alternative content. It’s only fair.

They could easily put the value of this homepage to use considering the depth of the site that’s inaccessible to spiders…

  • Pages Indexed at Google: 104
  • Pages Indexed at Yahoo!: 424
  • Pages Indexed at MSN: 212

Many of their internal pages are decent, too. At least in the sense that they’re better than the homepage. A great example of that can be found here.

Robots.txt
There isn’t one. See here: http://www.tacobell.com/robots.txt

Omniture Analytics & XML Files
The entire site is obviously tagged with Omniture despite not taking much advantage of the sProps or eVars. Not really an SEO element, but still worth noting.

There’s an abundance of XML files indexed too though and I think they’re not supposed to be.  Here are some examples:

Anyway, just some annoyances I ran across while trying to find some food. Enough with freebie advice.

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Tynt’s CEO Derek Ball Responds to SEO Community Concerns


My lengthy blog post last night regarding the concerns webmasters and search engine marketers have regarding the new Tynt Beta service was met with cult-like following.  While my post received attention from sources like Twitter and Sphinn, where many shared my views – it also helped Tynt to understand concerns and prepare a response plan.

Talk about proactive brand management, right?

I can’t steal any credit here. I spoke with Scott Polk earlier today as he prepared to have a phone call with Derek Ball, CEO of Tynt. Derek was interested in what Scott had to say, and based on the research and efforts that Scott (as well as many others) provided – Derek and Tynt were prepared to respond thoroughly.

Before diving in too far, I’d like to draw your attention to a few resources, cited accordingly:

Hi Eric and crew. Eric, you’ve put a lot of energy and concern in your posting and I want you to know that we are listening and not trying to be a huge thorn in your side. We’ve been thinking through many of the points that you (and others) have raised to our attention. I’ve written a more detailed response on our blog for those who are interested at http://tynt.wordpress.com/ . From your comments I fear that Tynt in its beta effort has already registered so deeply negative in your mind that I do not know if we can win you back, but I do want to let you know that we want to be valuable and useful members of this community and would welcome input on how you believe we can do this.

Hey everyone.  We’ve put some of our thoughts from Tynt on our blog.  If you are interested, please check out http://tynt.wordpress.com/

First, A Note of Thanks & Appreciation

First off, I need to thank everyone who read and weighed in on this issue. My approach was rushed as more information became available – and I know that it was not a great representation of me or my full take on Tynt’s intentions.

I apologize for that.

Reputation Management in Action

In our little niche industry, “reputation management” typically refers to pushing out some negative listings and promoting positive information. That’s skewed because of our professional background though and I want to recognize Derek and others at Tynt for being proactive. They not only responded quickly, but they were willing to listen to what we had to say.

Tynt may still cause concern for many content owners, but the fact that they’re willing to listen and provide resources for us to accomplish what we’re after is commendable.

I think it’s great that Derek not only commented here on my blog, on Sphinn and on the Tynt Blog; he actually took time out on extremely short notice to work with Scott and schedule a call where concerns could be aired.

A Review of My Core Issues with Tynt

Tynt replicates your site and does so in order to allow it’s users to markup your page visually.  Whether users add notes or clipart-like graphics, or simply cover things up… It’s all fair game.  Since they’re actually visiting tynted.net when they do this, it doesn’t affect the general visitor to my domain.  I get that.

Unfortunately, search engines do not.  Or at least have not.  Not yet, anyway.

In my original post I referenced a Google Search for “site:tynted.net” (quotes removed). At the time I mentioned that there were results being served up from Apple Insider in those search results, too. If you click on the screenshot I provided you’ll notice that in addition to being indexed, the pages on www.appleinsider.com.tynted.net also had their content cached.

And that’s a problem for me and other site owners.

When a user accesses a domain on tynted.net, they’re effectively having the visual overlay of Tynt appear over the page they’re browsing. The content on the sourced domain is still being served up by the fully qualified domain being viewed.

If you review Google’s Cache of pages indexed though (such as this one from Apple Insider) you will see that the text from the sourced page is now, in the eyes of Google, owned by Tynted.net.

This creates opportunities for confusion, as site owners now have to battle tynted.net as original soruces of content and information. I know that it’s unlikely that a site as large as Apple Insider would be effected, but that doesn’t create any less of a risk for them or other, more vulnerable content publishers.

Now, Derek speaks a bit to this point in the post on Tynt’s Blog:

…we have been very publicly accused of being ‘content-thieves’ and scraping content from other sites, storing it in our own systems, and serving it up for our own benefit and revenue. When the Tynt plug-in is used, we only ever visit the original site and all Tynt content is simply layered on top of the existing site…

That is incorrect. Once the text cached Google believes the content is indeed that of tynted.net subdomains. While Derek may not have realized it, Google is absorbing the content as if it were served up by Tynt as the cached version of pages show.

It’s worth noting too that last night images, css files, robots.txt files (thanks to Rae for pointing this out) and even webmaster’s sitemaps (ex: domain.com/sitemap.xml) were all able to be served up through Tynt.

Michael Gray Weighs in on Copyrights, incrediBILL Takes a Stand

Everyone in the search marketing space knows Michael Gray. I found one of his Twitter updates earlier this evening to be quite telling:

heh @tynt points for reaching out and trying to fix things http://is.gd/2vCh but I think you are wrong

My personal stance on Tynt is still a bit undecided as I can see the pros and cons of the service. Michael however carries a lot of influence and his opinions are not only respected – but also believed in by many unwilling to form judgment of their own.

Michael continues with two more updates (one in response to muunkky who disliked my approach in my previous post):

Update #2 — if there are any copyright lawyers following get in touch w me I actually have a full legal copyright on some sites be fun 2 see what happen

Update #3 — @muunkky showing copyrighted material without permission on a domain they own

His argument is simple and powerful. If site content is held under copyright, what legal abilities exist for Tynt to replicate that and permit markup on their own site?

If you’re familiar with Brett Tabke‘s WebmasterWorld you are likely familiar with incrediBill (Twitter, WMW Profile), the moderator of the Search Engine Spider Identification Forum and Cloaking Forum. Bill published a post on his blog called Exploring The Tynted Web which featured statements including the following…

Many webmasters take their livelihoods and reputations very seriously and don’t like being [expletive] with so there needs to be a way to detect the use of Tynt and or a way to opt-out of Tynt before this happens or it could get very ugly.

All very telling of his stance.

I remain surprised that Search Engine Roundtable, Search Engine Land and others have not discussed this topic yet.

What I Believe Tynt Needs to Do

There are many folks out there who are unwavering in their criticisms and concerns of Tynt. I applaud those people for holding onto their values and defending their stance.

For Tynt though, the time is now. As an emerging brand, company and service – Tynt will forever be challenged by this in a socially driven space.

It’s up to Derek and others at Tyne to make the right decisions moving forward.  The key for Tynt is to move on with this same approach by being proactive, responsive and willing to listen.  Assuming they do this with the same open mindset demonstrated in the past 24 hours, I’m confident they will find more success.

They will need to get the right people involved though.  Also, there’s a risk/reward with being engaged with critics and industry representatives. Being all of those things can take an incredible amount of time, money and planning.

I hope that Tynt understands this.  Based on some personal emails exchanged with Derek Bell, again, I will say that I am confident in their abilities.

My Opinion of the Response?

I openly applaud Derek and Tynt for being responsive to the concerns and criticisms at hand.  At the same time, I applaud Michael Gray, Edward Lewis, Scott Polk, incrediBILL, Rae Hoffman and everyone else who has weighed in on this discussion in the past 24 hours.

But, I simply cannot form any immediate opinion of Derek’s response. To do so now would be taking things out of context. Tynt, to their credit, is a BETA service at this time and restricted to a particular number of users for testing purposes. I will observe, quite closely, everything Tynt is up to.

But to further form an opinion now (as I did last night) would be unfair.

Follow The Tynt Twitter Discussions

Here’s a list of the people I have seen weigh in on the Tynt conversations on Twitter:

Apologies if I missed anyone.

You can always use Summize to search for tynt, but keep in mind that protected feeds like mine will not appear in those results.

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Tynt: Stealing Site Owner’s Content & Refuses to be Blocked? (See Also Tynted.net)


If you’ve seen Tynt, you may think it’s cool.  That is of course if you’re a 10th grader and your parents are hip enough to let you on something other than MySpace or Facebook.

The trouble is, Tynt is a straight up invasion of site owner content.  They’re re-purposing all of your hard work and letting anyone – yes, ANYONE – go in there and mark things up as they’d like.

Like many others concerned about Tynt, I’m testing out various ways to block them in their quest to steal your content, photos and media.

Block Tynt on an Apache Server

With many thanks to incrediBILL, Scott Polk and Edward Lewis, there is an IP range that you can block to help protect your site from being Tynt’d. You’ll need to add the following to your .htaccess file, as David Burke provides:

RewriteCond %{REMOTE_ADDR} ^204\.244\.109\.(2(4[0-7]))$ [OR]
RewriteCond %{REMOTE_ADDR} ^204\.244\.120\.(1(7[6-9]|8[0-3]))$
RewriteRule ^(.*)$ [F]

The above effectively kills any access Tynt’s IP range has to your site. Pretty nifty, and certainly more comprehensive than some of the original blocks I was performing. The blocks I had were all based on referral string and/or specific IP addresses. The gentlemen listed above researched things further to arrive at a complete range to block.

SEO Consultants Gets Creative in Blocking Tynt

If you want to see how far you can take things, Edward Lewis has opted to protect www.seoconsultants.com. Just take a look at the 404 page he’s serving up to anyone trying to index www.seoconsultants.com.tynted.net

Tynt is on Twitter

If you’re interested in trying out tynt, I’d suggest you check out nothing further than tynt’s profile on Twitter.  In a rich case of layering on some BS, here’s tynt’s justification / claim to fame:

Tynt lets you put contextual relevance and dialog on web pages for sharing and interaction.

“Contextual relevance” ? I may be on a series of rants here with my blog, but you have to be kidding me.  Look what I can do to the tynt homepage if I’d like!

Tynt’s Questionable Example of Tynt in Action

Thanks to Jon Kelly for posting this and making me realize just how poorly represented the value of Tynt is.  If you check out the page on Tynt.com called “What is It?” you’ll see the following screenshot (click to enlarge).

Screenshot of the What is Tynt? Page on Tynt.com

Screenshot of the What is Tynt? Page on Tynt.com. Click for larger version.

Tynted.net URLs Being Indexed

If you’re working for Apple Insider, I’m sorry – because you’re getting royally screwed right now with all the content tynted.net is stealing.  Take a look at this search results for site: tynted.net on Google.

Tynt: Not Good for You!

For reference, there are now 146 results for “appleinsider.com.tynted.net” too.

Tynt and Tynted.net Refuse to Be Blocked

What can I tell you now? You can’t use an .htaccess to block your site from being served up through tynted.net.  They’re using a dynamic range of IPs, so any IP blocks you use is temporary at best.  Likewise, you cannot block the referral source as that too has been bypassed.

And, since Tynt and Tynted.net are not spiders, they’re not actively listening to anything you place in your robots.txt file as well.

Sorry Tynt, I’m not Going Out of My Way

On Twitter, Jeremy Luebke [@JeremyLuebke] provided a possible fix as a Twitter reply to me:

@EricLander Also do a search for proxy hijack solution. THere is one where you cloak a noindex tag to everyone but SEs

(Thanks for permission to republish, as well as for the reply!)

While that could be one possible solution, I believe that most site owners are not going to be prepared or skilled enough to implement such a fix. There needs to be a clear opt-out of this service for *any* webmaster not wishing to have their sites tynt’d.

Are You With Tynt?

If so, please read everything here and correct me if I’m wrong. I hate what you’re doing and you deserve to be up front with webmasters regarding their content and protection. Please contact me if I’m wrong with the above. I’d like to give you an open opportunity to say your piece on this, too.

For reference, here are the folks listed on the Tynt About Us Page:

  • Derek Ball (CEO)
  • Dayton Foster (COO)
  • Kerri Knull (VP Business Development)
  • Allan Mackenzie (Executive Chairman, Board of Directors)
  • Brian Craig (Director, Board of Directors)
  • Guy Kawasaki
  • Dr. Steven Woods
  • Chris Brahm
  • Mark Silva
  • Paul Perez
  • Kelly Graves
  • Serge Klimoff

Hopefully someone from the above list is tracking their Google Alerts and can respond back to us…

Additional thanks to Edward Lewis and Scott Polk for their time in researching this matter further.

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Ranting: Google & Online Reputation Management


There have been undercurrents in the search industry for years that place Google in the wrong with their hypocritical “do no evil” claims.  For many folks (including myself) their goal of “organizing the world’s information” is bullshit. 

Pure bullshit.

Google is hurting what they once were. Small businesses and startups alike are being penalized every day because Google cares more about profits than they do relevancy.  More about impressions than they do accuracy. And more about stock shares and than they do their legacy.

Google is exactly what they attacked one decade ago with a quality idea – a search engine that gathered the world’s information and presented it to users based on a query.  Simple stuff really, but they have strayed from their original passion.  And that complicates the issue.

All the Money in the World Can’t Buy Happiness
Umm, wrong. Just ask GOOG shareholders. They have forced the company to forget about quality and focus on profits. It’s not a bad idea, but Googlers are still out there touting their “holier than thou” approach to life.  Newsflash Google, you are not who you thought you were.

So now Google has become the search industry’s Microsoft of the 00′s, but worse.  Their grip on the search and online advertising industry is easily comparable to Microsoft’s hold on the PC market – except for one problem – there’s no competitors left to stand in their way.  I mean, the Yahoo! AdWords agreement is like Sarah Palin sleeping with Barack Obama for some minority votes. It’s just… wrong.

And now the Department of Justice is poised to attack.  About time.

Why it Pisses Me Off
As more client emails come across my desktop asking me to evaluate their needs for online reputation management.  I can’t help but think of how weird the world we live in is. There are hundreds of thousands of businesses out there who want to do right for their clients.  They still have their passion to serve clients. They still understand that morals can be more valuable than coin. Yet, they continue suffer at the hands of Google daily.

And Google turns away seeming to ignore the issue.

Just as Wikipedia dominates general SERPs, RipOffReport, ComplaintsBoard, PissedConsumer and the like continue to litter branded search results for unsuspecting companies.  And half the time the “reviews” posted are unfactual claims and speculated rubbish.

I’ve recently been involved in few studies that have proven negative commentary and reviews to be false.  In other words, Google is out there promoting inaccurate information distributed with nothing more than commercial or biased intentions.

In one case an ex-employee tried to get payback on his employer, so he played every card he could to attack them.  In another case a competitor hired social media personalities to negatively influence rating and review sites before uleashing them on the above mentioned “consumer advocacy sites”.

What About Google’s Reputation?
So I’m curious Google… When are you going to begin to watch your own back?  If the Department of Justice lays the hurt down on you, I’d applaud them.  And then I’d keep an eye on you like a massive train wreck being played out in slow motion in beautiful high definition right before my eyes.

I don’t want to see you hurt.  I just want to see your brand damaged.  Tarnished a bit.  I want to see your $425 per share stock drop into the $300′s.  I want to see people get uncomfortable, uneasy and scared.  I want all of this because I believe it is time for you to react.

I love what you’ve done for the search industry. I also love the impact you’ve had on my life both personally and professionally.  There are times though when your levels of hypocrisy and inaccuracies ruin it all for me. You’re the hot girl at the high school dance that you somehow score a dance with – only to have her reek like tequila and vomit once up close.

While you’ve been successful, you’re all grown up.  It’s time to take some responsibility, don’t you think?  An engine that is now more than 10 years old cannot be out there making so many assumptions about the materials you index and provide to unsuspecting or ignorant users.

You’re in a position where you are being trusted to provide *factual* results and information to your users based on their search behaviors.  And lately, all you care about is making that click and earning that ad revenue.  I find myself going back to read: Google’s riches rely on ads, algorithms, and worldwide confusion; ‘Please ignore the cash machine behind the curtain’ By Cade Metz who quoted my good friend Adam:

“You’re kind of at the mercy of Google,” says Adam Audette, founder of AudetteMedia, a boutique search marketing shop out of Bend, Oregon. “They make everything as intuitive and as easy as possible right out of the gate – and that’s a nice bonus for people who don’t know have a lot of experience with Adwords. But on the flip side, hiding the complexities of AdWords makes Google the most money. There’s at least the potential for a conflict of interest.”

I can’t fault you for making money. I can however ask you to take a step back and look at yourself in the mirror for a change. At what point do you cross the line, create an indelible conflict of interest and eventually implode under the pressures of the investigative eye?

You’re on shaky ground, Google. Billions of dollars won’t change that.

It’s All About the Response
What would happen if we all posted our negative experiences Google on the leading sites for consumers?  Well, it seems like people already have done that – and they’re not getting any response from Google.

Not exactly surprising, but in a world where your reputation change change in an instant online, you’d think that the folks who took the time to post the above problems would at least get a response from Google.  Even if they’re simply ignorant to the advertising systems and TOS.

But really… Who am I kidding? Most Googlers are just filling out more deposit slips and sell orders, right?

[Hat nod to Dr. Pete from usereffect for typo notification after post went live.]

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